What is the source of the anti-scam alert?
The anti-scam alert is generated based on information collected from scam reports and recorded in the "Scameter" of the Hong Kong Police Force. Please refer to the official webpage of "Scameter" for more details (https://cyberdefender.hk/en-us/scameter/).
How would I know if a recipient's bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) has been flagged as "High Risk"?
You may check "Scameter" database to determine whether the relevant information is flagged as "High Risk". During a transaction, an anti-scam alert message will be displayed for those bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) recorded in "Scameter" database. You are advised to carefully verify the identity of the recipient and ensure that the recipient is trustworthy before proceeding with any the transactions.
When I transfer to a recipient, there is an alert message displayed indicates that the recipient is related to a scam report. What does it mean?
This is an anti-scam alert, indicating that the recipient’s bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) has been flagged as "High Risk" in "Scameter" database based on the scam reports received by the Hong Kong Police Force.
If I have transferred funds to a recipient flagged as "High Risk" and subsequently discover that I have been scammed, what should I do?
If you suspect that you have been scammed, please report to the Hong Kong Police Force at a police station or via the Hong Kong Police Force e-Report Centre (https://www.police.gov.hk/ppp_en). Please also report the case to us at the same time.
If I want to report a suspicious bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier), what should I do?
If you suspect a potential scam, please call the "Anti-Scam Helpline 18222" hotline for assistance.
If there is no anti-scam alert message relating to a recipient, does that guarantee it is safe to transfer to him / her?
No, it does not. The anti-scam alert message will be triggered when the recipient’s bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) is recorded in the "Scameter" database provided by the Hong Kong Police Force from time to time. If no report has been made to the Police against a particular bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier), the anti-scam alert will not be triggered. You are advised to carefully verify the identity of the recipient and ensure that the recipient is trustworthy before proceeding with any the transactions.
If a recipient's mobile number is flagged as "High Risk", will his / her email address / FPS Identifier / bank account number / SVF account number also be triggered anti-scam alert?
The bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) flagged as "High Risk" in "Scameter" and trigger the anti-scam alert are based on information collected from scam reports submitted to the Hong Kong Police Force. If there has not been any report against a particular bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier), the anti-scam alert will not be triggered during a transaction.
Why did the recipient’s bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) previously not triggered anti-scam alert during transfer, but now triggered one?
The anti-scam alert is generated based on information collected from scam reports submitted to the Hong Kong Police Force and records maintained in the Scameter database. If there is no report against a particular bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier), the alert will not be triggered at that time. The bank updates the data from time to time on a daily basis based on data provided by the Hong Kong Police Force.
I discovered a recipient's bank account number, SVF account number, or FPS proxy ID (mobile number / email / FPS identifier) has been flagged in "Scameter". Why did the bank not alert me now when I try to make this payment?
The anti-scam alert is generated based on information collected from scam reports and provided by the Hong Kong Police Force. The bank will update data from time to time on a daily basis. The bank cannot guarantee that the information in the database is complete, true, accurate or up-to-date. You are advised to carefully verify the identity of the recipient and ensure that the recipient is trustworthy before proceeding with any the transactions.
Why is my bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) is triggered anti-scam alert during a transaction? What should I do?
According to the record provided by the Hong Kong Police Force, your bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) is associated with scam reports. If you believe the relevant tag is incorrect, please contact them at enquiry@cyberdefender.hk or via the CyberDefender website.
Will the bank be able to help remove my bank account number, SVF account number, or FPS proxy ID (mobile number/email/FPS identifier) from the "Scameter"?
The anti-scam alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. The Bank cannot do the deletion. If you think there is an error being tagged as high risk, please contact the Hong Kong Police Force by email at enquiry@cyberdefender.hk or via the CyberDefender website (https://cyberdefender.hk/en-us/).
