Personal Internet Banking

FAQ

Interbank Accounts Overview Related

Can I cancel my consent at any time?

You can cancel your consent at any time. In the "Shacom Bank" mobile app, go to the menu, select "Personalize" > "Prescribed Consent Management" > "Account Data from Other Banks" to view consent details and follow the instructions to cancel. You can also cancel the consent through the data provider bank.

Can I view other banks' data in Personal Internet Banking?

Currently, this function is only supported through the "Shacom Bank" mobile app.

Can I use this service to link other banks in Personal Internet Banking?

Currently, this function is only supported through the "Shacom Bank" mobile app.

If the data from other banks shown in the "Shacom Bank" mobile app is inconsistent with their records, which one is correct?

The data from other banks provided in the "Shacom Bank" mobile app is for reference only, and our bank does not guarantee its accuracy. In case of discrepancies, please refer to the records of the data provider bank.

I have successfully linked another bank, but why can't I see its account data in the "Shacom Bank" mobile app?

Data refresh may take a few minutes. Account information will be displayed on the page once the update is complete.

What should I do if I can't redirect to another bank or log into the selected bank account?

Please check your network and browser settings or contact the customer service team of the respective bank for assistance.

Why can't I find the bank I want to link?

Only banks that support "Interbank Account Data Sharing" and have completed technical integration with our bank can be linked.

What is the permission expiry date?

The permission expiry date is the date until which our bank can access the account data of your selected bank. Once the permission expires, its status will change from "active" to "expired."

Will I be notified after I grant or cancel consent?

After you grant a consent, you will receive SMS and email notifications immediately. If you cancel the consent, the system will send you an email notification.