What is "iAM Smart"? And how do I authenticate my identity with "iAM Smart"?
You could perform authentication with "iAM Smart" mobile app, log in and use various online services.
To authenticate your identity with "iAM Smart", please make sure you have downloaded the "iAM Smart" mobile app on your mobile phone and completed the registration. Please
click here for more details.
What is the difference between "iAM Smart" and "iAM Smart+"?
"iAM Smart" account is available in two versions, namely "iAM Smart" and "iAM Smart+". The "iAM Smart" version has authentication, form-filling and personalized notifications functions, while the "iAM Smart+" version has the digital signing function in addition.
For more information about "iAM Smart" and "iAM Smart+", please
click here.
What is the eligibility for registering Personal Internet Banking account of Shanghai Commercial Bank ("Bank") or password reset with "iAM Smart"?
- Aged 18 or above
- Holder of valid Hong Kong ID Card
- Holder of personal or joint account and/ or credit card account at the Bank
- Have a valid mobile number record in the Bank
Under what circumstances will I not be able to use "iAM Smart" mobile app?
You will not be able to use "iAM Smart" mobile app when:
- the network connection is bad;
- the version of your "iAM Smart" mobile app is not up-to-date;
- your mobile phone is jailbroken or rooted or has security risks;
- your mobile phone does not support biometric authentication;
- the biometric authentication of your mobile phone has not been set up;
- the biometric authentication of your mobile phone has been changed since last use;
- your "iAM Smart" account is invalid;
- your "iAM Smart" account is suspended.
When registering Personal Internet Banking, what should customers do if the mobile phone number entered does not match the Bank's record?
When registering Personal Internet Banking, the customer should ensure that the mobile phone number entered is registered in the Bank's record. If the customer is locked out due to consecutive incorrect input, please call our customer service hotline at (852) 28180282 for further assistance.
Click here to download the form for changing contact information and mail it to Shanghai Commercial Bank Limited at G.P.O Box 139 Hong Kong or submit to our branches.
What is the difference between using "iAM Smart" and other methods for identity authentication? What is the difference in the service provided after successful authentication?
If you choose "iAM Smart" for identity authentication, please log in "iAM Smart" mobile app for identity authentication. No matter what kind of identity authentication methods you choose, the services provided after successful authentication are identical.
Can the customer enter and save some information during the verification process, and continue to complete the activation of online banking services or reset the password later?
No, in order to protect the customer's personal data, identity authentication needs to be done in one go. The verification process takes about a few minutes, please allow enough time to complete the required procedures.
Are there any requirements for the mobile phone?
Customers have to download the "iAM Smart" mobile app on your mobile phone. For system requirements of downloading the app, please
click here for more details.
If customers did not receive SMS verification code, what should they do?
Please ensure that the customer has entered the mobile phone number registered with the Bank (applicable to online banking registration), and check that the customer's mobile phone network signal is normal. If the number is correct, please request for the verification code again.
How do customers know if the application is approved?
After successful identity authentication, the Bank will send SMS and email to confirm the application has been approved.
If customers receive "Your Application has been unsuccessful" SMS, what should they do?
Should you have further enquiries, please contact our Customer Service Hotline at (852) 2818 0282. Customers can provide the reference number on the SMS to the customer service officer for further checking.
What should the customer do if the customer is locked out of the system due to multiple input of wrong one-time password?
Please contact our Customer Service Hotline at (852) 2818 0282 for further assistance.
Can customer request resending a One-Time Password (OTP) after inputting a wrong one?
Customers can request the system to resend SMS containing a new OTP after 100 seconds and the maximum number of resend attempts is 3 times.
