Scam prevention alert is added to Pay / Transfer to account number functions via online channels

The Bank has added scam prevention alert in "Pay / Transfer to FPS Proxy IDs" function via Shacom Pay earlier. To further help you stay vigilant against frauds, scams and deceptions when making money transfers, with effect from 4 August 2024, scam prevention alert is added to Pay / Transfer to account number function via various online channels.

When customers pay / transfer to bank account via the following online channels & functions, if the payee account is related to a scam reported to Hong Kong Police Force and is listed as "High Risk" as per the scam prevention advice on Scameter, scam prevention alert will be displayed before confirmation of transactions, reminding payers to cancel the payment instruction.

 

Channels	Functions
Shacom Pay mobile App	Pay to Account No.
Personal Internet Banking / Shacom Bank mobile App	Transfer Within Our Bank (to third party account) Transfer To Other Local Bank – via FPS / Express Transfer (ECG)
Corporate Internet Banking / Shacom Business mobile App	Transfer Within Our Bank (to third party account) Bulk Transfer Within Our Bank (to third party account) Transfer to Other Local Bank (FPS) Transfer To Other Local Bank (ECG) Bulk Transfer To Other Local Bank (FPS) Bulk Transfer To Other Local Bank (ECG)
SME Internet Banking	Transfer Within Our Bank (to third party account) Transfer to Other Local Bank (FPS)

Customers are advised:

• To always verify the payment details (including the payee's identity) of every single transactions before making payments and
• Not to make any transactions to the payee unless customers have carefully verified the payee's identity and ensure that the payee is trustworthy.
• If in doubt, payers can tap "Cancel" button on the review pages to cancel the transaction.